Terms of Service

Thank you for choosing Kulohi.

Kulohi was created to help people preserve memories, strengthen relationships, and build lasting legacies through meaningful conversations, stories, and shared experiences. These Terms of Service (“Terms”) explain the rules that govern your use of Kulohi and describe the rights and responsibilities of both you and Gremlin Labs LLC.

By creating an account, accessing, or using Kulohi, you agree to these Terms. If you do not agree, please do not use the Service.

Kulohi is a product of Gremlin Labs LLC (“Gremlin Labs,” “Kulohi,” “we,” “our,” or “us”).

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account unless permitted by applicable law and authorized by a parent, guardian, or other legally authorized representative.

By using Kulohi, you represent that you have the legal authority to enter into this agreement.

You are responsible for:

• Providing accurate account information.
• Maintaining the security of your login credentials.
• Keeping your contact information up to date.
• Promptly notifying us of any unauthorized use of your account.

You are responsible for all activity that occurs under your account unless caused by our negligence or a security incident within our systems.

Some Kulohi features require a paid membership.

Memberships may include different plans, optional add-ons, promotional pricing, or Founding Member benefits.

Subscription pricing, billing frequency, and included features are presented during checkout.

Unless otherwise stated:

• Memberships automatically renew.
• You may cancel renewal at any time.
• Cancellation prevents future renewals but does not typically provide refunds for the current billing period, except as described in our Refund Policy or where required by law.

From time to time, Kulohi may offer beta or early-access features.

Beta features:

• May change or be discontinued.
• May contain bugs or incomplete functionality.
• May not perform as expected.
• Are provided to help improve Kulohi before broader release.

Your feedback helps us improve these experiences.

Robin is an AI-powered companion designed to assist with conversation, organization, reminders, and preserving memories.

Robin is intended to support - not replace - human judgment, professional advice, or emergency services.

Robin may occasionally:

• misunderstand requests,
• generate inaccurate information,
• provide incomplete responses,
• forget context,
• make mistakes.

You remain responsible for decisions you make based on Robin’s responses.

You retain ownership of the content you create or upload to Kulohi, including:

• stories,
• photographs,
• recordings,
• journals,
• conversations,
• documents,
• captions,
• notes.

By using Kulohi, you grant Gremlin Labs a limited, non-exclusive license to host, store, process, back up, organize, and display your content solely as necessary to provide the Service.

We do not claim ownership of your memories or personal content.

Kulohi may provide Legacy features that allow designated individuals to receive access to certain content after specific conditions have been met.

These features operate only according to:

• your account settings,
• your selected Circle permissions,
• applicable law,
• and our Legacy Program Policy.

Legacy features are designed to honor your wishes while protecting your privacy.

You may invite trusted individuals into your Circle.

You are responsible for selecting the permissions granted to each Circle member.

Kulohi will honor the permissions you configure, but we cannot verify the ongoing personal relationships between members of your Circle.

You should review and update Circle permissions whenever your circumstances change.

You agree not to:

• violate any applicable law;
• attempt unauthorized access to Kulohi or other accounts;
• upload malicious software or harmful code;
• interfere with the operation or security of the Service;
• impersonate another person;
• infringe upon intellectual property rights;
• use Kulohi to harass, threaten, exploit, or harm others;
• use automated systems to abuse or overwhelm the Service.

Additional expectations are described in our Acceptable Use Policy.

Kulohi, Robin, the Kulohi name, logos, software, designs, interfaces, graphics, and related materials are owned by or licensed to Gremlin Labs LLC and are protected by applicable intellectual property laws.

These Terms do not grant ownership of Kulohi itself.

Kulohi relies on trusted third-party providers for services such as authentication, cloud hosting, artificial intelligence, payment processing, analytics, and communications.

Your use of those services may also be subject to their respective terms and privacy practices.

We strive to make Kulohi available whenever you need it.

However, we do not guarantee uninterrupted availability.

We may temporarily suspend access for:

• maintenance,
• security updates,
• infrastructure improvements,
• legal compliance,
• or unexpected outages.

Kulohi will continue to evolve.

We may:

• introduce new features,
• modify existing functionality,
• improve Robin,
• retire older features,
• adjust membership offerings.

Whenever practical, we will provide reasonable notice of significant changes.

We may suspend or terminate accounts that:

• violate these Terms,
• engage in fraudulent activity,
• threaten the security of Kulohi,
• misuse the Service,
• violate applicable law.

Members may also close their accounts at any time.

Termination does not automatically remove information that we are legally required to retain or information preserved according to your Legacy settings.

Kulohi is provided on an “as available” and “as is” basis to the extent permitted by applicable law.

While we work hard to provide a reliable and thoughtful experience, we cannot guarantee that:

• Robin will always be correct;
• every feature will always be available;
• conversations will always be uninterrupted;
• memories will never be accidentally lost due to circumstances beyond our reasonable control.

Members should maintain independent backups of any irreplaceable information.

To the fullest extent permitted by law, Gremlin Labs LLC shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of Kulohi.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

You agree to indemnify and hold harmless Gremlin Labs LLC from claims arising from your misuse of Kulohi, your violation of these Terms, or your infringement of another person’s rights.

These Terms are governed by the laws of the State of Michigan, United States, unless otherwise required by applicable law.

Any disputes shall be resolved in the appropriate courts located within Michigan unless another venue is required by law.

We may update these Terms as Kulohi grows.

When material changes are made, we will update the “Last Updated” date and, where appropriate, provide additional notice.

Continued use of Kulohi after updated Terms become effective constitutes acceptance of those changes.

If you have questions about these Terms, please contact:

Gremlin Labs LLC

Legal Department

Email: [email protected]

Website: https://kulohi.com

Questions?

If you have questions about this policy or how it applies to your Kulohi membership, please contact us at [email protected].

We’re committed to making our policies clear, understandable, and respectful of the trust you’ve placed in us.