Privacy Policy

At Kulohi, we believe that trust is earned through transparency, respect, and care.

Kulohi exists to help people preserve memories, strengthen relationships, and build lasting legacies through meaningful conversations, stories, photos, and shared experiences. We understand that the information entrusted to us is deeply personal. Protecting that trust is one of our most important responsibilities.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information.

Kulohi is a product of Gremlin Labs LLC (“Gremlin Labs,” “Kulohi,” “we,” “our,” or “us”).

Depending on how you use Kulohi, we may collect the following information.

Account Information

When you create an account, we may collect:

• Name
• Email address
• Password (stored securely in encrypted form)
• Membership information
• Subscription status
• Preferences and settings

You may choose to provide:

• Profile photographs
• Date of birth
• Time zone
• Language preferences
• Accessibility preferences
• Emergency contact information

Providing this information is optional unless required for a specific feature.

Kulohi allows members to interact with Robin through text and voice.

Depending on the features you use, we may process:

• Voice recordings
• Speech transcriptions
• Text conversations
• Conversation timestamps
• AI-generated responses
• Memory references created from conversations

Robin conversations are used to provide personalized assistance, maintain context between conversations, and improve your experience.

You may choose to save:

• Personal stories
• Family history
• Journal entries
• Photos
• Documents
• Audio recordings
• Video recordings
• Captions
• Tags

You retain ownership of all content you upload.

If you invite trusted family members or friends into your Circle, we may collect:

• Their name
• Email address
• Relationship to you
• Assigned permission level
• Messages shared through Kulohi

Circle members only receive access that you explicitly grant.

If you use Daily Check-ins, we may collect information such as:

• Mood selections
• Energy level
• Sleep quality
• Personal reflections

This information is used only to provide Kulohi features and any sharing you specifically authorize.

Kulohi does not diagnose, treat, or monitor medical conditions.

We may automatically collect technical information including:

• Browser type
• Operating system
• Device type
• IP address
• Crash reports
• Performance metrics
• Diagnostic logs

This information helps us maintain and improve the service.

We use information to:

• Provide Kulohi services
• Personalize Robin
• Remember important information between conversations
• Improve AI responses
• Generate reminders
• Organize Life Stories
• Create Legacy Books when authorized
• Provide customer support
• Process memberships and billing
• Detect fraud and abuse
• Improve reliability and security
• Comply with legal obligations

We do not sell your personal information.

Some Kulohi features use artificial intelligence provided by trusted technology partners.

Information you choose to share with Robin may be processed by AI systems in order to:

• Understand requests
• Generate responses
• Summarize conversations
• Organize memories
• Create reminders
• Improve personalization

Whenever possible, we configure our providers to limit retention and protect your information.

AI-generated responses may occasionally be inaccurate. Members should independently verify important information before relying on it.

We work with trusted service providers that help us operate Kulohi.

These providers may include services for:

• Authentication
• Cloud hosting
• Secure databases
• AI processing
• Voice transcription
• Voice synthesis
• Analytics
• Payment processing
• Customer support
• Email delivery

These providers may process information only as necessary to provide their services to Kulohi.

We share information only when necessary.

Examples include:

• With Circle members you authorize
• With service providers acting on our behalf
• To comply with legal obligations
• To protect the safety of members or others
• During a merger, acquisition, or business transfer

We do not sell or rent your personal information.

Your stories, recordings, photos, and personal memories remain yours.

Creating content within Kulohi does not transfer ownership to Gremlin Labs.

You grant us only the limited rights necessary to store, process, back up, and display your content as required to provide Kulohi services.

If Legacy features are enabled, information may be used to prepare:

• Legacy Books
• Memorial experiences
• Family archives

These features are activated only according to your settings and the permissions described in the Legacy Program Policy.

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect your information.

While no online service can guarantee absolute security, we continuously work to improve our security practices.

We retain information only for as long as necessary to:

• Operate Kulohi
• Fulfill legal obligations
• Resolve disputes
• Enforce our agreements
• Provide Legacy features when authorized

Retention periods may vary depending on the type of information involved.

You may have the ability to:

• Access your information
• Correct inaccurate information
• Download your content
• Delete your content
• Close your account
• Manage Circle permissions
• Adjust privacy settings
• Opt out of certain communications

Some information may be retained where required by law or necessary to protect the security and integrity of the service.

Kulohi is intended for adults.

We do not knowingly collect personal information from children under the age required by applicable law without appropriate authorization.

If you access Kulohi from outside the United States, your information may be transferred to and processed in countries where we or our service providers operate.

As Kulohi evolves, we may update this Privacy Policy.

When significant changes are made, we will update the “Last Updated” date and, when appropriate, provide additional notice.

Questions about this Privacy Policy may be directed to:

Gremlin Labs LLC

Legal Department

Email: [email protected]

Website: https://kulohi.com

Thank you for trusting Kulohi.

Protecting your stories, your memories, and the people you care about is a responsibility we take seriously.