Kindred Permissions & Family Access Policy

Life is rarely lived alone.

Kindred is designed to help you stay connected with the people you trust while ensuring that your privacy, independence, and personal choices always remain at the center of the experience.

Every relationship is different. Some people simply want to stay informed. Others may help with reminders, appointments, or important decisions. Kulohi allows each Primary Member to decide who can help, what they can access, and when that access applies.

Being invited into someone’s Kindred space is a privilege built on trust, not a transfer of ownership.

Kulohi is operated by Gremlin Labs LLC, doing business as Kulohi.

The Primary Member is the person whose Kulohi account, stories, memories, conversations, and preferences are being supported.

Unless otherwise required by law or authorized through the member’s recorded preferences, the Primary Member remains in control of their account.

Kindred allows a Primary Member to invite trusted people into their Kulohi experience.

Kindred may include:

• Family members
• Friends
• Caregivers
• Legal representatives
• Other trusted individuals

The Primary Member decides who is invited and what level of access each person receives.

Kulohi may offer different permission sets for people invited to Kindred. The permissions displayed in the product for a particular invitation control what that person can do.

The plain-language roles below describe common kinds of access. They do not create legal authority, ownership of the Primary Member’s account, or access to information that has not been shared.

A Family Member is someone invited to share in family connection.

Depending on the features available and the Primary Member’s choices, a Family Member may be able to:

• receive updates shared by the Primary Member;
• send messages and encouragement;
• share photographs or memories;
• participate in shared Kindred conversations;
• receive invitations to meaningful family moments.

Family Members do not automatically receive access to account management, Robin conversations, private memories, or settings that have not been shared with them.

A Trusted Helper is someone the Primary Member has chosen to assist with selected practical tasks.

Depending on the features available and the Primary Member’s choices, a Trusted Helper may be able to:

• help manage reminders;
• assist with appointments;
• receive updates the Primary Member has chosen to share;
• help organize certain information;
• assist with selected account features.

Trusted Helpers do not automatically receive access to private Robin conversations, private memories, account ownership, or Legacy decisions.

A Family Administrator may help the Primary Member manage selected parts of Kindred.

Depending on the features available and the Primary Member’s choices, a Family Administrator may be able to:

• help manage invitations;
• help maintain selected shared information;
• assist with member-approved reminders or appointments;
• help with other capabilities the Primary Member has specifically authorized.

Being a Family Administrator does not make someone the Primary Member’s legal representative and does not automatically provide access to Robin conversations, private memories, Legacy Preferences, or the Primary Member’s account credentials.

Conversations with Robin are personal.

Robin conversations remain private unless the Primary Member has specifically chosen to share eligible conversations through available Kulohi features.

No Kindred role automatically provides access to Robin conversations.

The Primary Member decides which Life Stories, photographs, recordings, and memories are shared with Kindred members.

Some content may remain completely private.

Other content may be shared with selected members according to the Primary Member’s preferences.

Kindred invitations are sent only at the request of the Primary Member or another authorized individual acting on their behalf where permitted.

Invited individuals may choose whether to accept participation in Kindred.

Kulohi may require identity verification before granting certain permission levels.

Relationships change over time.

The Primary Member is encouraged to periodically review their Kindred members and update permissions whenever appropriate.

Permission changes are intended to take effect after they are successfully saved within Kulohi. Technical delays may occasionally occur.

The Primary Member may remove Kindred members at any time unless restricted by applicable law or an active legal process.

Once removal is completed, the former Kindred member should no longer receive access through that invitation to future shared content or features.

Removal does not automatically delete information that was previously shared with that individual outside of Kulohi.

Kindred works together with the member’s Legacy Preferences.

During a Legacy Transition, Kulohi will make reasonable efforts to follow:

• the Primary Member’s recorded wishes;
• designated Legacy Contacts;
• applicable law;
• authorized documentation.

Kindred permissions do not automatically expand during a Legacy Transition unless doing so aligns with the member’s preferences or legal requirements.

Every Kindred member deserves privacy and respect.

Likewise, every Primary Member deserves confidence that their personal conversations and memories will only be shared according to their choices.

Kulohi is designed so that trust is earned through transparency, not assumptions.

Families may occasionally disagree about access to memories, Legacy Features, or account management.

When disagreements occur, Kulohi will make reasonable efforts to follow:

1. the Primary Member’s recorded preferences;
2. applicable law;
3. valid legal authority;
4. the responsibility to protect the member’s privacy, dignity, and wishes.

Kulohi may decline requests where authority cannot be reasonably established.

As Kulohi grows, additional Kindred capabilities may become available. Any new capability will be described when it becomes available.

Kindred is guided by these principles:

• member choice;
• privacy;
• transparency;
• thoughtful access;
• respect for relationships.

We may update this policy as Kindred evolves.

When significant changes are made, we will update the “Last Updated” date and, where appropriate, provide additional notice.

Questions regarding Kindred permissions or family access may be directed to:

Gremlin Labs LLC

Kindred Support

Email: [email protected]

Website: https://kulohi.com

Questions?

Kindred is built around trust, communication, and respect for every relationship.

If you have questions about permissions, privacy, or how Kindred works, please contact us at [email protected]. We can explain the options currently available in Kulohi.