Legacy Features Policy

Some of the most meaningful parts of life are the stories we leave behind.

Kulohi’s Legacy Features are designed to help preserve those stories with dignity, respect, and according to your wishes. While Kulohi begins by helping you remember today, its Legacy Features help the people you love remember you tomorrow.

This policy explains how Legacy Features work, how your preferences are honored, and the safeguards we use to protect your privacy, your family, and your legacy.

Kulohi is a product of Gremlin Labs LLC.

Legacy Features are built into every eligible Kulohi membership.

They are not a separate subscription or program. Instead, they are a collection of tools and preferences that help preserve your stories, memories, and personal history for the people you choose.

Throughout your membership, you remain in complete control of your Legacy Preferences.

Legacy Preferences allow you to tell Kulohi how you would like your memories and account handled in the future.

Depending on available features, you may choose preferences such as:

• Who your Legacy Contacts are.
• Which Circle members may request Legacy access.
• Whether a Legacy Book should be created.
• Whether selected photos should be included.
• Whether audio recordings should be preserved.
• Whether Life Stories should be shared.
• Whether certain conversations should remain private.
• Any future options made available within Kulohi.

You may update these preferences at any time while your account remains active.

You may designate one or more trusted individuals as Legacy Contacts.

Legacy Contacts may be family members, close friends, legal representatives, or other trusted individuals you choose.

Being named as a Legacy Contact does not automatically grant access to your account or personal information.

All requests remain subject to verification and your recorded preferences.

Legacy Features are designed to support a gentle transition rather than a sudden change.

When Kulohi receives appropriate notification that a member has passed away, we may begin reviewing the account for a Legacy Transition.

Before any action is taken, we may require reasonable verification and confirmation that the request aligns with the member’s recorded wishes.

Whenever possible, Kulohi follows the preferences established by the member.

To protect every member’s privacy, Legacy requests may require documentation before they are approved.

Depending on the circumstances, verification may include:

• confirmation from a designated Legacy Contact;
• confirmation from an authorized Keystone Contact;
• publicly available obituary information;
• a death certificate where appropriate;
• legal documentation establishing authority to act on behalf of the member; or
• other reasonable information necessary to protect the member’s account.

Verification requirements may vary depending on applicable law and the circumstances of the request.

If enabled by the member’s Legacy Preferences, Kulohi may prepare a Legacy Book using eligible content stored within the member’s account.

Depending on available features, this may include:

• Life Stories
• Photographs
• Captions
• Journal entries
• Selected conversations
• Family memories
• Other content chosen by the member

The Legacy Book is intended to celebrate a member’s life and preserve meaningful memories for future generations.

Robin conversations remain private unless the member has specifically chosen to include eligible content as part of their Legacy Preferences.

Private conversations are not automatically shared with family members.

Kulohi is committed to respecting both the privacy of the member and the trust placed in Robin.

Legacy Features work alongside the permissions established within your Circle.

Existing Circle permissions do not automatically change during a Legacy Transition unless doing so is consistent with your recorded preferences or required by applicable law.

We understand that families may not always agree about how memories should be handled.

When disagreements arise, Kulohi will make reasonable efforts to follow:

Kulohi may decline requests where ownership, authority, or the member’s wishes cannot be reasonably established.

From time to time, Kulohi may introduce optional memorial experiences or remembrance features.

Any future memorial features will continue to respect the member’s Legacy Preferences and privacy settings.

Information associated with Legacy Features may be retained for a reasonable period necessary to:

• complete Legacy requests,
• prepare Legacy Books,
• fulfill the member’s recorded preferences,
• comply with legal obligations,
• resolve disputes, or
• protect the integrity of the Service.

Retention periods may vary depending on the circumstances.

Members may update or remove their Legacy Preferences at any time while their account remains active.

The most recent recorded preferences generally replace any previous instructions unless otherwise required by law.

As Kulohi evolves, we may update this Legacy Features Policy.

When significant changes are made, we will update the “Last Updated” date and, where appropriate, provide additional notice.

Questions regarding Legacy Features or Legacy Preferences may be directed to:

Gremlin Labs LLC

Legacy Support

Email: [email protected]

Website: https://kulohi.com

Questions?

Legacy is deeply personal.

If you have questions about how Kulohi will preserve your stories or honor your wishes, we’re here to help.

Please contact us at [email protected], and we’ll do our best to provide thoughtful guidance and support.